We accept most major credit cards and switch cards, cheques and postal orders made payable to Direct Sports Ltd.

Eshop
Please place orders using the on-line shopping facility. For your security all orders are downloaded via an SSL. (Secure Socket Layer). This safety protocol is used for coded communication over the internet and has become the industry standard. All ordering information on this site is encoded through an SSL connection which ensures that your details cannot be accessed by third parties.

Telephone
Please call our Customer Services department on 0844 980 8772 where our helpful staff will be pleased to take your order and provide advice if required. All orders placed before 3.00pm will be despatched the same day.

Postal
Please complete postal order form and send with accompanying cheque made payable to Direct Sports Ltd to:

Direct Sports Ltd
Evolution
Wynyard Business Park
Stockton on Tees
TS22 5TB

E-mail
Direct Sports account customers can e-mail their orders to sales@directsports-eshop.com Please remember to quote your Direct Sports account number and include your credit/switch card number, valid from date, expiry date and issue number if applicable.

International Orders
Customers ordering goods for delivery to addresses outside of the EEC should deduct 17.5% from our listed price.

DELIVERY 2-3 Day

All deliveries require a signature upon receipt. Standard 2 to 3 day delivery is with Royal Mail, Next Working Day delivery is with Interlink Express.

In order to keep our prices as low as possible, we do not build delivery costs into the price of products. This allows bigger savings when buying multiple products. Where possible we will endeavour to deliver products free or as low as possible.

To further reduce costs we calculate the delivery charges based upon ALL the items in your shopping basket. The delivery costs are re-calculated each time you add an item to your basket. Even though some items have a delivery charge this may be reduced or removed completely as other items are added to your basket.

An additional £3.70 is added for next day delivery to mainland UK addresses. For this service orders should be placed before 3.00pm for delivery the following working day (please note Saturday, Sunday & Bank Holidays are not considered working days) The next day delivery option is available at the checkout.

Delivery charges to non-mainland UK addresses varies depending upon the weight and dimensions of the package (please call for specific details):

REFUND / RETURNS POLICY

A full refund or exchange will be given on all goods returned within 28 days of purchase, providing the goods are in an unused condition and are returned with the original manufacturers packaging and labelling still intact:

Shoes - we will only refund or replace unused shoes, they must not have been played in or have any marks or signs of wear. Shoes must be returned in the original shoebox and must have the manufacturers labels still attached.

Clothing - we will only refund or replace unused clothing which has merely been tried on for size, it must not have been worn, washed or had the manufacturers labels removed. Clothing must be returned in the original packaging.

Rackets - we will only refund or replace unused rackets, there must be no wear to the strings or ball fluff, no scratches or damage to the frame and the plastic film must not have been removed from the handle. N.B. Our 28 day Refund/Returns policy does not apply to rackets which have been customised i.e. string upgrades, overgrip applied etc

Sticks - we will only refund or replace unused sticks, there must be no chips, scratches or damage.

Customers returning goods must pay for return postage, please note original delivery costs, if applicable (i.e. next day delivery) will not be refunded. If you are returning an item which had free goods with it, the free goods must also be returned otherwise a full refund will not be given.

CANCELLATION POLICY

Subject to the provisions of our Refund/Returns Policy outlined above, any customer has the right to cancel their order within 28 days of receiving the order. The order cancellation procedure is identical to the Refund/Returns stated in the paragraph entitled Refund/Returns Policy.

DIRECT SPORTS ACCOUNT
We offer 30 day account facilities to BA of E & SRA affiliated clubs, please telephone our Customer Services department on 0844 980 8772 or e-mail sales@directsports-eshop.com for further information.

OPENING HOURS

Our opening hours are:
Mon to Fri: 9.00am - 5.30pm
Sat: 10.00am - 4.00pm